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How do I request an account?
How do I request a consultant account?
How do I give a user access to my county's tools?
How do I change my personal information?
How do I change my password?
How do I retrieve a lost password?
How do I make sure my browser is compatible?
How do I request an account?
To request an account click on the Request an Account link found under the log in form on the home page. After you submit the request you will receive a confirmation email with your username. Once your account is approved your account it will be activated and you will receive a confirmation email from the account administrator.
How do I request a consultant account?
A consultant type account is for users who will be working with more than one county at a time. To request an account click on the Request an Account link found under the log in form on the home page. In the Account Type selection choose Vendor/Consultant. After you submit the request you will receive an email with your username. Once your account is approved it will be activated and you will receive a confirmation email from the account administrator. To gain access to a county's tools and data you must ask the Director/Manager of the county to grant you access, this is done by using the County Access Settings tool.
How do I grant a user access to my county's tools and information?
To grant access to your tools and information you use the My Settings, County Access Settings tool. The County Access Settings tool is broken up into three sections.
- Global Settings:
The Global Settings section lists tools that can be accessed by anyone with an account on the site. Currently only the PSAP Profile tool is setup for this functionality. By default the PSAP Profile View Rights is set to Employees. This means that Employee accounts and above from other counties have View Only rights to your PSAP Profile. You can lower or raise these view rights by changing the selection and clicking Save.
- County/City Default Settings:
The County/City Default Settings section is used to configure access rights to all users who are assigned to your county. By default all tools can be access by your county employees. Changing the access rights to the tools in this section effects all users in your county except for when the user over-ride is used to configure access rights to an individual.
- User (over-ride) Settings:
The User (over-ride) Settings section is used to assign specific rights to an individual county or consultant user. In this section you select either a county user or a consultant user from the drop down menus and click edit. On the next page you will see a list of all the tools on the site with a Yes/No selection. If you want to specifically grant access for any given user to a certain tool, choose Yes and click Save next to each tool you are granting access. Doing this over-rides the settings in sections 1 and 2.
How do I change my personal information?
To change your first/last name, email address, password and other personal account information click on My Settings then Personal Information Editor while logged in. Change the item you want then click Save.
How do I change my password?
Your password can be changed using the Personal Information Editor tool. See the "How do I change my personal information?" FAQ for more information.
How do I reset a lost password?
If you missplaced or forgot your password you can use the Password Reset tool located beneath the Log On form on the home page. Enter your email address you used to sign up with and click Submit. You will then need to provide your security answer to be able to reset your password.
How do I make sure my browser is compatible?
The new PEMA Webtools website now automatically tests your browser for compatibility. If the site detects an out date browser or other requirements that are no fulfilled you will be directed to a page that explains the missing requirement with instructions to resolve the item.
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